Fed up with with 1and1 Internet

I like to keep these posts fairly positive but I've had such a miserable few hours courtesy of 1and1 Internet that I decided to post my first ever rant.  This is probably going to be quite boring for everyone else but hey, it's my blog.

1and1's Technical Support

About a week ago my website ShoePie.co.uk stopped working.  The VPS server was unreachable even to a Ping.  I had not logged in to the server for weeks so I was fairly certain that I had not done anything to break it.

1and1 tested the hardware, declared it fine and washed their hands of the problem leaving me with an unresponsive server.  They recommended that I run the backup facility in their control panel, so left with no other option I tried that... It didn't work.  The next idea they suggested was to completely re-install the operating system which would lose all of my work.  After pointing out that this was not acceptable they quoted some T&C's and told me it wasn't their responsibility.

1and1's Customer Service

Fed up with trying to fix this problem I decided to cancel my server package with them and host my website elsewhere.

After speaking to 8 different customer support advisors I eventually found out that they could not cancel my server package while I still had domain names registered with the account.  Fuck knows why not!?

They recommended that I set-up a new affiliate account with them to transfer the domain names over to before cancelling.  Another half hour setting up this new account and giving them my bank details I then find out that it will cost me an administration fee! to transfer the domains!

Why?!!  I've already paid for these domains!  I am ONE customer not TWO accounts!

So now I've given up and I'm trying to move the domain names to my 123-Reg account.  And as expected I am running into problems with 1and1's domain name transfer process.

The whole thing is just one big depressing joke and I can't wait to be shot of them.